We are currently experiencing higher volume and slower response times than normal as we take staffing measures to reduce the spread of COVID-19. We appreciate your patience during this time. These delays can be significant in our support services. At the moment, we are exceeding a 72 hour response time on emails and in some cases even longer. We appreciate your patience and understanding. NAIA members can call into the NAIA members hotline through the NAIA Eligibility Center as well as through the phone line and we are able to respond relatively quickly.